Returns & Exchanges

At The Hangout by Crinacle, we want you to be fully satisfied with your audio experience; if your gear isn't hitting the right notes, you can return your purchase within 14 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and a brief explanation of why the product didn't meet your sonic preferences.

• 2.
  Prepare the Package

  Ensure the item is in its original, mint condition with all ear tips, cables, and packaging included to qualify for a full refund.

• 3.
  Ship the Product

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our technicians verify the unit's condition, we will process your refund back to your original payment method within 5-7 business days.